“We lost all the money we made in our business. All of the monies we saved together for 38 years we’ve been married, and it was all taken from us,” Eden told California news broadcasters.
Stories like this are becoming far too common.
Eden received a pop-up notice on her computer that she had a virus and was told to call “Microsoft.” When she called the number, she was told that there was a “terrible problem” on her computer.
The man on the phone, (who had nothing to do with Microsoft), told her the problem was connected to identity theft, and that she needed to transfer her money to safe government accounts in Hong Kong.
With the assistance of other scammers, she complied, making five wire transfers to the criminals to the tune of $564,000.
Rick’s tip! Microsoft or Apple (or any other company) will never call you to tell you that you have been hacked. Once a wire transfer is initiated, it is nearly impossible to get your money back. NEVER wire transfer money to anyone you do not personally know.
Before you judge what happened to Eden and Mark, remember, it is always easy to be judgmental after the fact. These scammers have a talent for appearing genuine, trustworthy and convincing. They may make you feel like they genuinely care about your well-being.
Be on guard
There is no shortage of tricks that scammers will use to deceive you. Some will use deceitful emails and texts that encourage you to redirect to their fraudulent websites. Others may impersonate loved ones, requesting financial assistance.
Just this past year, I have had three clients call me with such stories. Once called me before she did anything so I was able to help but the other two were not so lucky.
These fraudulent activities are becoming increasingly sophisticated and diverse. But the results are often the same. Many get bilked out of their savings.
According to the latest data, total losses reported to the FBI’s Internet Crime Complaint Center (IC3) increased a whopping 84% in 2022 to $3.1 billion.
This may be just the tip of the iceberg. Some may be unaware of the scam, and others may be too ashamed to report the theft. (I knew it took a lot for my clients to tell me what happened)
Tech and customer support schemes continued to be the most common type of fraud reported, while monetary losses due to investment fraud jumped 300%, largely due to the rising trend of crypto investment scams.
For example, tech and customer support scammers, which primarily originate in South Asia, take advantage of their victims’ unfamiliarity with technology and online banking to quickly take as much money as possible.
Some may be as simple as a call from “tech support” informing you that your computer has a virus.
You don’t. This is a scam. Again, no one will call you to inform you of an infected computer.
They will claim to remove it for a fee (or maybe even for free), but they will also snoop around for relevant financial information, and you may unwittingly download malware that helps them track your every move.
Or, a message pops up or blank screen on a computer tells the victim their device is damaged and needs fixing. A phone number to reach ‘tech support’ (actually the scammer) is provided—this is what happened to Eden in the opening story.
I can’t say this enough. Tech support won’t call you to tell you there are issues with your computer. If you get such a call, hang up. Ignore pop-up numbers. Just turn off your computer and turn it back on.
A small dose of prevention goes a long way
It’s a difficult reality, but as we age, our cognitive abilities may decline, making ourselves or our loved ones more susceptible to fraudulent activities.
But there are steps we can take to fight back.
For example, why are you receiving a call from a toll-free number? Let it go to voicemail. Many are robocalls and don’t leave a message. Unless you are expecting a call back from a doctor’s office for example, let it go to voicemail.
And even if the call came from a recognized firm you conduct business with, it may or may not be legitimate. It’s okay to call the company back using a phone number that you know is legit. I’ve actually received calls from my own number!
Here are the three major credit agencies and a quick and easy way to contact them to freeze your credit report. (Click on the three links below to freeze your credit. Hit the back button on your browser to return to this article)
Understand their methods
The following are some of the primary scams being used now to especially defraud elders.
Investment scams promise quick riches and pressure one into accessing their investment or retirement accounts, the equity in their home or convince them to go into debt.
These scammers could be called the “Houdini's of con artists” as they are very believable, genuine and caring. Once scammers earn your trust (and your heart), they start requesting money and won’t stop taking advantage of you until you cease sending them funds.
You might think that this sounds implausible. Why would anyone send cash to someone they haven’t met and one that probably lives in another state?
Well, love clouds judgment, and the elderly are especially vulnerable for abuse if they are lonely and their judgment isn’t as sharp as it once was. Besides, older folks are not the only ones who romance scammers have conned.
The fake grandchild then asks for money to solve some urgent financial problems (such as overdue rent, car repairs or jail bonds).
As you can see, there is plenty to be aware of. And these are just some of the more prevalent scams that are used to prey on the elderly.
Here at FPS, we go to great lengths to secure your assets. We always confirm requests for money by speaking to you directly. Even though it may be an inconvenience for you to have to call us, we really are looking out for you.
If you have additional questions or concerns, we would be happy to provide additional assistance.
With the new world of AI and "Deep Fake" these perpetrators will become even harder to distinguish.
We are always here for you. Please reach out to us if anything looks even the bit fishy.
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In good health.
All the best.
Rick Fingerman, CFP®, CDFA®, CCPS®
Financial Planning Solutions, LLC (FPS) is a Registered Investment Advisor. Financial Planning Solutions, LLC (FPS) provides this blog for informational and educational purposes only. Nothing in this blog should be considered investment, tax, health, or legal advice. FPS only renders personalized advice to each client. Information herein includes opinions and source information that is believed to be reliable. However, such information may not be independently verified by FPS. Please see important disclosures link at the bottom of this page.